ThunderHosting is now thunderhosting.com: what changes for customers

ThunderHosting has moved from thunderhosting.ch to thunderhosting.com. The company behind it is the same, ThunderHosting GmbH from Ticino, and so is the team. This post explains what changed and what you need to do, in short: almost nothing.

What changed#

• The website address. thunderhosting.ch forwards to thunderhosting.com automatically, including old page addresses, so bookmarks and links keep working.
• The website itself. The new site has clear prices in CHF and EUR, a knowledge base with step-by-step guides and pages in English, Italian, German and French.
• The customer area. Orders, services, invoices and support tickets now live in our new customer area. Sign in from the login page.

What stays the same#

• The company: ThunderHosting GmbH, Swiss company in the commercial register, office in Barbengo (Lugano).
• Your services: they keep running in our data centre in Lugano.
• How to reach us: support@thunderhosting.ch still works, and so does our phone number +41 91 924 11 11.

Signing in to the new customer area#

If you were already a customer, sign in on the login page with the same email address and password you used before. On the first sign-in your password is moved to the new customer area; from then on you simply use it there.

• Two-factor authentication was on in the old customer area? Then we send you an email with a link to set a password for the new customer area instead.
• Forgot your password? Use “Forgot your password?” on the sign-in page and we send you a link to set a new one.
• Your account has not moved yet? Then the sign-in takes you back to the previous customer area, where your services stay available.

Invoices and payments#

In the new customer area you see your invoices and pay them by card, with TWINT where available, by Swiss QR bill or from your prepaid balance. ThunderHosting is not subject to VAT under Swiss law, so the prices shown are final prices.

Moving a website to ThunderHosting#

Coming from another provider? We move your website files and databases for free and set up your mailboxes on the new hosting, so your addresses stay the same. The website migration page explains how it works, our step-by-step migration guide covers the whole move, and the knowledge base shows how to connect your domain and set up email and webmail.

Frequently asked questions#

Is thunderhosting.com the same company as thunderhosting.ch?#

Yes. thunderhosting.ch was our previous website address. It forwards to thunderhosting.com, our only official website, and the company is the same: ThunderHosting GmbH.

Do I need to change anything in my services?#

No. Your services keep running; you only sign in to the new customer area to manage them.

Who do I contact if something does not work?#

Write to support@thunderhosting.ch, call +41 91 924 11 11 or open a ticket in the customer area. More ways to reach us are on the contact page.