Privacy Policy
ThunderHosting GmbH
Last updated: October 23, 2025
1. General Information
ThunderHosting GmbH (“ThunderHosting”, “we”, “us”, “our”) takes the protection of personal data seriously.
This Privacy Policy explains how we collect, process, store, and protect personal data in connection with our products and services (“Services”).
We process personal data in accordance with:
Swiss Federal Act on Data Protection (FADP / revDSG)
EU General Data Protection Regulation (GDPR), where applicable
By using our Services, you acknowledge and agree to this Privacy Policy.
2. Data Controller
The data controller responsible for data processing is:
ThunderHosting GmbH
Switzerland
Legal jurisdiction exclusively in Ticino, Switzerland
Email: info@thunderhosting.com
3. Types of Data We Process
Depending on the Services used, we may process the following categories of data:
Identification data: name, company name, billing address
Contact data: email address, phone number
Account data: usernames, service identifiers
Billing and payment data: invoices, transaction references (payment details are handled by payment providers)
Technical data: IP addresses, logs, timestamps, user-agent data
Service data: hosted content, configurations, backups (as part of hosting services)
We do not intentionally collect special categories of personal data unless legally required.
4. Purpose of Data Processing
Personal data is processed solely for legitimate business purposes, including:
Providing, operating, and maintaining our Services
Account management and customer support
Billing, invoicing, and accounting obligations
Security, abuse prevention, and system monitoring
Legal and regulatory compliance
Data is never processed for purposes incompatible with those listed above.
5. Data Storage and Location
Personal data is stored and processed primarily in Switzerland and the European Union
Certain data may be temporarily stored or routed through other countries due to:
Content delivery networks (CDN)
DDoS protection
Backup and redundancy systems
Infrastructure providers
This applies in particular to services such as Cloudflare, backup providers, and upstream hosting or network partners.
Appropriate safeguards are applied to ensure an adequate level of data protection.
6. Use of Third-Party Services
We may rely on trusted third-party providers where necessary to deliver our Services, including:
Payment processors
DNS and domain registrars
CDN and security providers (e.g. Cloudflare)
Infrastructure and backup providers
Third parties receive only the data strictly required to perform their function and are contractually obligated to comply with applicable data protection laws.
7. Data Sharing and Disclosure
Personal data is not sold or rented.
Data may be disclosed only:
When required to provide the requested Services
When legally required by Swiss or EU authorities
When necessary to protect our legal rights, systems, or customers
8. Data Retention
Personal data is retained only for as long as necessary:
To provide the Services
To meet legal, tax, and accounting obligations
To protect legitimate business interests
Once data is no longer required, it is securely deleted or anonymized.
9. Customer Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of personal data, provided it is not required for legal or financial reasons
Object to or restrict certain data processing activities, where applicable
Requests can be submitted by email to:
info@thunderhosting.com
We will respond within a reasonable timeframe and in accordance with applicable law.
10. Data Security
We apply reasonable technical and organizational measures to protect personal data, including:
Access controls
Network and system security measures
Monitoring and logging
Backup and recovery procedures
However, no system can guarantee absolute security, and we cannot eliminate all risks associated with data transmission or storage.
11. Legal Jurisdiction
All matters related to data protection, privacy, and this Privacy Policy are governed exclusively by the laws of Switzerland.
The sole place of jurisdiction is Ticino, Switzerland.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
The current version is always published on our website and identified by the “Last updated” date.
Continued use of our Services after changes take effect constitutes acceptance of the revised Privacy Policy.