Terms and Conditions

Last updated: October 23, 2025

1. General Information

These Terms and Conditions (“Terms”) govern the use of all products and services (“Services”) provided by ThunderHosting (“we”, “us”, “our”).
By using our Services, you (“Customer”, “you”) agree to these Terms.

2. Legal Jurisdiction

ThunderHosting is a company based in Switzerland.
All legal relationships, contracts, and disputes arising from the use of our Services are governed exclusively by Swiss law, with Lugano, Switzerland as the place of jurisdiction.

3. Nature of Service

Unless otherwise explicitly stated in a written contract, all Services are provided on a best-effort basis.
This means that while we strive to provide reliable, high-quality service, we do not guarantee uninterrupted or error-free operation.

4. Liability

To the maximum extent permitted by law:

• ThunderHosting’s total liability, including for direct or indirect damages, shall not exceed the total amount paid by the Customer to ThunderHosting during the current civil year.

• ThunderHosting is not liable for loss of profits, data, or other consequential damages resulting from downtime, service interruption, or third-party actions.

5. Customer Responsibilities

Customers are responsible for:

• Ensuring compliance with all applicable laws when using our Services.

• Maintaining their own backups unless explicitly included in their service plan.

• Securing their login credentials and access details.

6. Service Suspension or Termination

We reserve the right to suspend or terminate access to Services in case of:

• Violation of these Terms,

• Misuse of our systems,

• Non-payment or abuse,

• Legal or security reasons.

7. Modifications

We may update these Terms from time to time. Continued use of our Services after changes take effect constitutes acceptance of the new Terms.

8. Contact

For questions or legal matters:
ThunderHosting
Email: [info@thunderhosting.com]

Privacy Policy

Last updated: October 23, 2025

1. General

ThunderHosting respects your privacy and handles all personal data in compliance with Swiss and EU data protection regulations.

2. Data Storage and Location

Customer data may be stored and processed in Switzerland and the European Union.
Some data backups or network traffic may pass through or be temporarily stored in other countries, depending on infrastructure providers (e.g., Cloudflare, hosting partners, and backup systems).

3. Data Sharing

Personal data may be shared with third parties only:

• When necessary to provide the requested Services (e.g., payment processors, DNS providers, content delivery networks),

• When required by law, or

• When necessary for the operation and security of our systems.

All such third parties are required to handle data responsibly and in accordance with applicable laws.

4. Use of Cloudflare and External Services

We use Cloudflare and other infrastructure providers to protect, optimize, and deliver our Services.
This may result in limited data processing or routing through servers located outside Switzerland or the EU.
Such processing is handled under Cloudflare’s privacy and security standards.

5. Customer Rights

You have the right to:

• Request access to your stored data,

• Request correction or deletion (where legally permissible),

• Withdraw consent for data processing when applicable.

Requests can be sent to [email protected].

6. Data Retention

Data is retained only as long as necessary to provide Services, fulfill legal obligations, or maintain legitimate business records.

7. Security

We apply reasonable administrative, technical, and physical safeguards to protect your data.
However, no system is entirely secure, and we cannot guarantee absolute protection against all risks.

8. Policy Updates

We may update this Privacy Policy at any time. Updates will be published on our website with a revised “last updated” date.